1. Policy statement

Oxford Environmental Consultants Limited is committed to delivering property compliance consultancy, surveying and remedial services of the highest technical quality, in full alignment with the requirements of BS EN ISO 9001:2015 — Quality Management Systems. This Quality Policy is communicated to all staff, sub-contractors and relevant interested parties, and is reviewed annually as part of our Management Review.

2. Scope

This Quality Policy applies to all activities of Oxford Environmental Consultants Limited and its trading brands (Firesurv Group, Mouldsurv) across all operational sites within the UK.

3. Our commitments

We commit to:

Meeting and — where possible — exceeding the needs and expectations of our clients, interested parties and regulatory authorities.
Complying with all applicable statutory, regulatory and contractual requirements, including the Health and Safety at Work etc. Act 1974, CAR 2012, RRO 2005, Fire Safety Act 2021, Building Safety Act 2022, ACoP L8, HHSRS and CDM 2015.
Operating our Quality Management System (QMS) to the requirements of ISO 9001:2015, including the process approach and risk-based thinking.
Setting, monitoring and regularly reviewing measurable quality objectives that are consistent with the context and strategic direction of the business.
Providing competent staff through recruitment, structured training, CPD and technical authorisation procedures.
Continually improving the effectiveness of our QMS through internal audit, client feedback, non-conformance management and management review.
Resourcing the QMS with appropriate time, tools, people and finance.

4. Quality objectives

We set annual, measurable quality objectives against each core function. Typical KPIs include: client satisfaction score; on-time report delivery rate; technical peer-review pass rate; number of validated client complaints; internal audit findings closed within target; and training hours per head. Performance is reviewed monthly by the Senior Leadership Team and formally at the annual Management Review.

5. Leadership and responsibility

Top management takes ultimate accountability for the effectiveness of the QMS, in line with Clause 5 of ISO 9001. Accountabilities are cascaded through documented role descriptions, a published Quality Manual and a Quality Objectives Register.

6. Risk-based thinking

We apply risk-based thinking throughout our processes — from tender review, through site survey and report production, to post-completion follow-up. Risks and opportunities are captured in our Risks & Opportunities Register, reviewed at every Management Review and mitigated through controls documented in our QMS procedures.

7. Continual improvement

Continual improvement is driven by: an annual internal audit programme; monthly KPI reviews; structured client feedback surveys; root-cause analysis of every validated complaint or non-conformance; and the systematic implementation of corrective and preventive actions.

8. Approval

This Policy is authorised by the Operations Director, communicated to all employees and sub-contractors, and made publicly available. It is reviewed annually and will be updated as required by changes to law or the QMS.